Technical FAQs

Warranty

Warranty

Zip HydroTap is backed by a 2 year Limited warranty.

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If your sparkling water is coming out of the tap flat it might be time to change your Co2 cylinder. First, check the regulator pressure gauge located on the canister to see where the needle is pointing. If it is down towards the left in the yellow zone, adjust the knob on the top of the bottle. If the needle doesn’t go back to the green zone then the cylinder will need to be changed.

Zip part number 91295 (2 x canisters of 1000 grams of Co2). Note – Safety glasses gloves or a towel and care should be used when fitting or removing the regulator from the bottle.

If you are unsure about changing a Co2 cylinder, a qualified Zip service technician would be happy to assist. Call 1800 460 222 to schedule an appointment.

Step 1: First you will need to turn the Co2 cylinder regulator off. Do this by twisting the knob anti-clockwise until it screws up and away from the bottle.

 

Step 2: Before removing the regulator from the bottle, start the Co2 purge to
relieve any pressure in the Co2 line. On the screen menu select [Install] then [Co2 Purge], then [Start].

Step 3: Gas flow will start, then slow and stop. When gas flow has stopped, press [Stop]. You may leave the display in this mode.

Step 4: Remove the bottle from the cupboard and disconnect the regulator by unscrewing it from the bottle. The braided hose can be left attached to the regulator. If removal of the hose to regulator is required take care not to lose the plastic olive inside the braided hose.

Step 5: The regulator and hose assembly needs to be fitted to the new gas bottle. Do this by screwing the new regulator in place. Be aware some Co2 may be discharged from the cylinder as the regulator is attached and always make sure the bottle is upright.

Step 6: Slot the bottle back into place in an upright position securing it with the fixing strap.

Step 7: Turn the Co2 cylinder regulator on by twisting the knob slowly clockwise. Watch the needle on the gauge carefully and keep twisting the knob until the gauge indicates 3.0-bar, in the Green zone on the dial

Step 8: It’s important at this stage to check for gas leaks so take a soapy sponge and allow some soap suds to fall on the regulator fitting and hose. Watch carefully for any movement orincreasing bubbles in suds that would indicate a leak. If you spot a leak, twist the knob back in an anti-clockwise direction (turning regulator off) and rectify leak. Wipe off suds and repeatthe checking process. If all ok proceed to next step. If further assistance is required please call ZIP Customer Care on 1800 460 222 .

Step 9: Next you need to purge the gas lines to ensure the new CO2 cylinder will work efficiently. If your screen is not showing the Co2 purge screen, press the [MENU] button to bring up the main menu. Press the [Install] button then press [Purge CO2].

Step 10: When the next screen comes up, press the [START] buttonWater will begin to flow through the HydroTap. If a font is fitted, a bucket or bowl to catch water flow from tap may assist.

Step 11: When the water appears to have stopped flowing and only Co2 gas is escaping through the tap, wait another 10 seconds then press the [STOP] button to end the purge. Dispose of the purge water in the sink.

Step 12: Press the [] button to go back to the previous menu or press [HOME] to return to the home screen.

Step 13: It’s a good idea to dispense some sparkling water from the tap and perform a taste test. There may be a small burst of gas pressure when you perform this task but if you let the levers go then press again, the unit should work normally.

Step 14: Residential G4 HydroTap cylinders are non-refillable but can be recycled at most council recycling facility. Please do not place in council bin but dispose of thoughtfully. If a Zip technician changes your cylinders, they will remove the old cylinder and recycle it for you.

Your Zip HydroTap will notify you when the filter replacement is due. The change filter light will flash white once per minute until the filter has been replaced, and the filter percentage will show 0% on the Home screen.

Step 1: Grab an empty bucket or container to collect the water which will be flushed through the system and an old towel to mop up any spills.

Step 2: Open the filter access door on the front of the HydroTap Command Centre. You will see the filter cartridge in front of you.

Step 3: Reach to the rear right hand side of the cartridge and you’ll find a flush line (looks like a hose) which is around60cm long which will be sealed with a stop cock located in the centre of the hose. Place the free end of the flush line into the empty bucket or container. Turn the stop cock quickly on then off to relieve system pressure.

Step 4: Gently hold the filter cartridge then press the red lever at the top right of the unit and rotate the cartridge a quarter turn to the left. The unit should detach and you should be able to pull it free in a downwards motion. Some water may drip from the cartridge at this point. Be sure to keep the cartridge level to avoid spills.

Step 5: Place spent cartridge in the sink or other suitable container.

Step 6: Unpack your replacement cartridge and remove the sanitary capWrite today’s date where shown on the label. Ensure you avoid touching the O-rings or filter opening as this can cause bacterial contamination of the cartridge.

Step 7: Slightly moisten the O-rings with regular tap water and line up the front cartridge label to the left.

Step 8: Gently but firmly push the cartridge up into the filter head and turn a quarter-turn to the right – as far as it will go without forcing it. The cartridge should now be locked in position with the front label facing forward.

Step 9: Press the [MENU] button to bring up the main menu on the screen.

Step 10: Press the [Install] button and turn the stop valve ON by rotating the lever clockwise until it is in line with the hose.

Step 11: Press the [Filter Flush] button then press [Start] to begin the process. Ensure you run at least 10-litres of water through to flush the filter of excess black carbon particles.

Step 12: When the filter flush is finished, turn the stock valve OFF by rotating the lever anti-clockwise until it is perpendicular to the hose.

Step 13: Press [Stop] to end the filter flush process.

Step 14: Press the [Home] button to return to the home screen.

Note: If you are carrying out this flush after the HydroTap’s initial installation, the unit will go directly into calibration mode after the Filter Flush Mode is turned off. With any subsequent filter changes the system will automatically revert to the main menu.

Step 15: Dispose of used cartridge and packaging thoughtfully.

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All plumbing and electrical work must be completed by trained and suitably qualified Tradespeople and must comply with all relevant local, state and federal codes.
Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages:
Zip Water specifically disclaims any and all liability, whether directly or by way of indemnity, for special, incidental, consequential, punitive or exemplary loss or damage, including as a result of any faulty operation due to unqualified persons installing or working on this product or from any defect in materials or workmanship (including loss or damage to property, personal injury or death), whether based on breach of contract, tort, strict or product liability, or any other legal theory.